Most businesses that have twenty or more employees are going for a PABX system. With so many people making calls both within and outside the organization, the system manages all those calls and directs them appropriately. It therefore makes phone communication within an organization much more efficient. The system is usually meant to serve both the clients and the employees at the same time. The following are the main steps you will undergo before you can start using a PABX system in your company.
The first step is to determine your needs. In order to get the maximum benefits from a PABX system, you need to choose one that suits your company perfectly. Identify the weaknesses with your current system that the PABX will come to improve upon. Most companies install the system with the aim to serve their clients better. It could also be that you want to increase efficiency in the internal communication and also cut costs. This step is very important as it will guide you while shopping for an appropriate PABX system.
For the other stages in the process, it is better to do them with a professional guiding you. This is why you need to select your service provider at this point. It is advisable to choose a company that has been in the business for a significant number of years. You should also hit the internet and read the reviews for each company and choose the best rated. You should choose a company that allows you to spend within your budget.
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You then need to hold a consultative meeting with your service provider and explain what you need. They are in a better position to advise you on what would work and what aspects to add. At this stage, you will need to select a PABX system and a brand. All PABX systems are different and are suited for different environments and organizations. Choose a system from the world leading brands as they will be more reliable.
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The next aspect of the process is the actual installation of the system in your premises. With the input of the service provider, choose the best location in the premises to install the machine. Most of the time, you have the freedom to choose the time when the installation will be done. You should choose the time that will cause least interference, maybe after hours or on the weekends.
Your service provider is responsible for training some of your employees on the PABX basics. To avoid calling in the service provider each time the system has a minor issue, some of your staff should be trained on how to run it. As part of your contract with your service provider, they should handle any major maintenance work. After years of use, your system will require an upgrade to reflect your company’s growth and technological advancement.